Leading CX Transformation
At Ingenious, we don’t follow customer experience trends — we set them. We lead CX transformation through strategy, innovation, and measurable performance.
Expertise & Recognition
- Award-Winning Impact: Runner-up for Overall CX Solution at the Client Experience Africa Awards 2024.
- Proven Excellence: 9 years of delivering high-performance CX outcomes.
- Certified Authority: Certified Client Experience Professional, complemented by an Executive Certificate in Design Thinking.
With deep expertise across IT, operations leadership, and innovation, we apply systems thinking to design seamless, scalable, and customer-centric experiences that drive real business results.
CX Impact for Government Employees Medical Scheme
- Digital Transformation at Scale: Designed a mass-market digital solution recognised as a finalist at the CEM Africa Awards — alongside industry leaders such as MTN and MultiChoice.
- Client Empathy Score Innovation: Introduced a proprietary CX metric now embedded in GEMS’ service model, contributing to measurable improvements in industry rankings in 2023.
- 97% Net Promoter Score: Our walk-in centres consistently achieve exceptional customer advocacy and satisfaction.